MAISON VIOLETTE

Last updated: 5 November 2026

Welcome to Maison Violette. Please read the following Terms & Conditions carefully before placing an order through our website, www.maisonviolette.se.

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Maison Violette is an independent floral design studio based in Stockholm, Sweden, specialising in seasonal flowers, thoughtfully composed bouquets and bespoke floral creations.

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By placing an order through our online shop, you acknowledge that you have read and understood these Terms & Conditions, which apply subject to mandatory Swedish consumer protection legislation.

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1. COMPANY INFORMATION

Maison Violette AB
Organisation Number: 559423-8940
VAT Number: SE559423894001

Grindsgatan 33 
11857  Stockholm, Sweden

Website: www.maisonviolette.se
Email: info@maisonviolette.se
Instagram: @maisonviolettesthlm
 

For questions concerning orders, deliveries or our products, please contact us by email.

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2. ORDERS & ORDER CONFIRMATION

All orders placed through our online shop are subject to product availability and acceptance by Maison Violette.

Once your order has been placed, you will receive an automatic confirmation email containing your order details.

Please review your confirmation carefully and contact us as soon as possible if any information is incorrect.

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Should you wish to add a personal message, request a particular colour palette or communicate specific preferences, please contact us at info@maisonviolette.se.

We will do our best to accommodate requests, although additional changes cannot always be guaranteed once production has started.

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Maison Violette reserves the right to decline or cancel an order in cases involving payment verification issues, suspected fraud, unavailable products, incorrect pricing or circumstances preventing us from fulfilling the order.

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If an order cannot be fulfilled and payment has already been collected, the amount paid for the cancelled order will be refunded.

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3. PRICES & PAYMENT

All prices displayed in our online shop are in Swedish kronor (SEK) and include applicable Swedish VAT (moms), unless otherwise specified.

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Delivery charges, where applicable, are displayed separately before checkout.

Payments are securely processed through Stripe, using the payment methods available at checkout.

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Maison Violette does not store customers' complete payment card details.

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Orders are processed once payment has been successfully authorised or confirmed.

We reserve the right to request additional payment verification or cancel

transactions where there are reasonable indications of unauthorised or fraudulent activity.

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Any pricing errors identified before an order is accepted will be communicated to the customer, who may choose whether to proceed at the corrected price.

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Confirmed orders will not be subject to retrospective price increases without the customer's agreement.

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4. FLOWER AVAILABILITY & ARTISTIC INTERPRETATION

Flowers are natural, seasonal and perishable products. Their availability, appearance, size, colour and stage of bloom may vary throughout the year.

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Each Maison Violette bouquet is individually created by hand. Photographs displayed on our website are intended to illustrate the overall style, colour palette, size and character of our arrangements, rather than guarantee an identical reproduction.

For our Weekly Bouquets, Medium (M), Large (L), Mono-style arrangements and other florist's-choice creations, Maison Violette retains artistic discretion over the selection and composition of flowers.

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Occasionally, certain flowers or foliage may be unavailable due to seasonal conditions, supplier availability or quality standards.

In such circumstances, we reserve the right to substitute individual varieties with suitable alternatives of comparable quality and value, while respecting the product's advertised character, colour direction and overall design.

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Substantial changes to the agreed nature or value of a product will be discussed with the customer whenever reasonably possible.

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Minor natural variations in shade, shape, texture or bloom maturity do not in themselves constitute a product defect.

Our priority is to deliver fresh, carefully selected flowers that reflect Maison Violette's design standards.

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5. DELIVERY

Delivery is available within selected areas of Stockholm and only for eligible products.

Please refer to the individual product description and the delivery options displayed at checkout to confirm availability.

Delivery conditions:

• Next-day delivery is generally available for eligible products when an order is placed before 15:00, subject to availability and confirmation at checkout.

• Deliveries normally take place between 10:00 and 21:00, depending on our delivery schedule.

• Delivery fees are calculated and displayed during checkout.

• Deliveries are available only within the geographical areas offered at checkout.

• Specific delivery times cannot be guaranteed unless expressly agreed in writing.

Customers are responsible for providing complete and accurate delivery details, including the recipient's name, street address, apartment number, access code, telephone number and any relevant delivery instructions.

Incorrect or incomplete information may result in delays or unsuccessful delivery attempts.

 

Recipient availability & unsuccessful deliveries

Where possible, we or our delivery partner may contact the recipient to facilitate delivery.

If the recipient is unavailable, the address is inaccessible or essential delivery information is missing, we will make reasonable efforts to resolve the situation.

Where the circumstances permit, delivery may be completed by following the customer's authorised delivery instructions.

If delivery cannot be completed due to incorrect customer-provided information, restricted access or the recipient's unavailability, an additional delivery attempt may be arranged, subject to availability and an additional reasonable delivery fee.

As flowers are perishable, delays caused by unsuccessful delivery attempts may affect their freshness and condition.

Maison Violette cannot guarantee the original condition of flowers after delays attributable to inaccurate customer instructions or other circumstances within the customer's or recipient's control.

This does not affect the customer's statutory rights where Maison Violette remains legally responsible for a failed delivery.

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Delivery confirmation

Maison Violette may document completed deliveries through delivery records, photographs or confirmation from the recipient or an authorised receiving party, where appropriate.

Any photographs will be handled in accordance with our Privacy Policy.

We are responsible for the goods until delivery has been completed in accordance with applicable Swedish consumer law.

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6. PICK-UP

Collection is available by appointment only at our studio in the Skanstull area of Södermalm, Stockholm.

The collection address and agreed time will be communicated following confirmation of your order.

Customers are requested to collect their flowers at the agreed time to ensure optimal freshness.

If you are unable to attend your appointment, please contact us as soon as possible to discuss an alternative.

We cannot guarantee the condition of fresh flowers that remain uncollected beyond the agreed collection arrangements due to circumstances attributable to the customer.

Any additional costs incurred as a result of a missed collection may be charged where permitted by applicable law.

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7. CANCELLATIONS & ORDER CHANGES

We understand that plans may change and encourage customers to contact us as early as possible if they need to cancel or modify an order.

Requests should be sent to info@maisonviolette.se, preferably including the order number.

Customers may cancel an order before the goods have been delivered, in accordance with Swedish consumer law.

Depending on the stage of preparation, Maison Violette may be entitled to reasonable compensation for costs and losses directly associated with the cancelled order.

These may include flowers specifically purchased for the order, materials that cannot reasonably be reused or resold, work already performed and other recoverable costs permitted under Swedish law.

Where no such costs or losses have been incurred, the customer will receive a full refund.

The amount of any cancellation compensation will be assessed in accordance with applicable law and the circumstances of the order.

Order changes, including changes to delivery date, address, quantity or design preferences, are subject to availability and may result in additional charges where agreed with the customer.

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8. RIGHT OF WITHDRAWAL & RETURNS

Under the Swedish Distance Contracts Act (Distansavtalslagen), consumers purchasing goods online generally have a statutory 14-day right of withdrawal.

However, certain exceptions apply.

Fresh-cut flowers, fresh floral arrangements and other goods that are liable to deteriorate or expire rapidly are generally exempt from this statutory right of withdrawal due to their perishable nature.

Goods made to a customer's individual specifications or clearly personalised may also qualify for a statutory exception.

Products that are not exempt, such as certain durable decorative items, may remain subject to the statutory right of withdrawal.

Where the right of withdrawal applies, information about the applicable period, return procedure, costs and withdrawal method will be provided in accordance with Swedish law.

Nothing in this section limits the customer's statutory rights to make a complaint concerning faulty, damaged or incorrectly supplied goods.

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9. PRODUCT QUALITY, FLOWER CARE & COMPLAINTS

Maison Violette takes great care in selecting, conditioning and arranging flowers to ensure they are supplied in good condition.

As fresh flowers are living, perishable products, their longevity depends on the variety, season, environment and care received after delivery.

We recommend that customers:

• Place flowers in a clean vase with fresh water.

• Refresh the water regularly + clean the vase.

• Keep arrangements away from direct sunlight, excessive heat and radiators.

• Avoid exposing flowers to freezing temperatures or unsuitable outdoor conditions.

• Follow any specific care instructions provided with the arrangement.

 

Reporting a problem

If you believe your flowers have arrived damaged, significantly different from the agreed product or in an unacceptable condition, please contact us as soon as possible.

Given the perishable nature of fresh flowers, we encourage customers to report visible problems preferably within 24 hours of receipt.

When possible, please include:

• Your order number.

• A brief explanation of the issue.

• Clear photographs showing the condition of the flowers.

• The date of delivery or collection.

These details help us investigate the circumstances and determine an appropriate solution.

The recommended 24-hour notification period is not a mandatory deadline and does not restrict statutory complaint rights under Swedish consumer law.

Where a product is found to be defective or does not conform to the agreement, Maison Violette will provide an appropriate remedy in accordance with applicable legislation, which may include replacement, a price reduction or a refund.

Aesthetic preferences, minor natural differences and variations expressly permitted by the product description do not automatically constitute a defect.

Likewise, deterioration caused by demonstrably improper care, unsuitable storage or customer-controlled conditions after delivery is not considered an original product defect.

Each complaint will be considered fairly and individually.

 

10. REFUNDS

Where a refund is due, it will normally be issued through the original payment method, unless otherwise agreed and permitted by law.

Refunds will be processed within the applicable statutory timeframe.

The time required for funds to appear in the customer's account may depend on the payment provider and issuing bank.

Maison Violette does not issue refunds or replacements solely because a customer changes their aesthetic preferences after receiving a product that conforms to the agreed description.

This does not affect any applicable statutory rights.

 

11. SEASONAL PERIODS & HIGH-DEMAND DATES

During periods of increased demand, including Valentine's Day, Mother's Day, Christmas and other significant occasions, product availability and delivery capacity may be limited.

Maison Violette may offer a reduced selection of arrangements, adjusted order deadlines or specific delivery conditions during these periods.

Any special conditions applicable to an order will be communicated before purchase.

We recommend ordering in advance, particularly for deliveries required on a specific date.

Where an essential delivery date has been expressly agreed, the customer's statutory rights concerning late delivery remain applicable.

 

12. BESPOKE ORDERS & SPECIAL REQUESTS

Custom floral designs, large-scale arrangements, event installations and other bespoke projects may require a separate quotation and written agreement.

Such projects may involve specific payment schedules, deposits, production deadlines, cancellation charges and delivery or installation conditions.

Where separate written terms have been expressly agreed, those terms will apply to the relevant project, subject to mandatory legislation.

Requests for specific flower varieties, colours or design features must be expressly confirmed by Maison Violette to form part of the agreed specification.

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13. FRAUD PREVENTION & MISUSE

To protect our customers and business, Maison Violette may conduct reasonable order verification and fraud-prevention checks.

We reserve the right to investigate or decline orders where there are reasonable grounds to suspect fraudulent payments, identity misuse, false delivery information or other unlawful activity.

We may request clarification of order details or confirmation of payment authorisation before processing an order.

Where appropriate and lawful, suspected fraudulent activity may be reported to our payment provider or the relevant authorities.

We maintain order confirmations, payment records and available delivery documentation to help resolve disputes and investigate unauthorised transactions.

Customers who believe that an error or unauthorised charge has occurred are encouraged to contact us promptly so that the matter can be investigated.

Nothing in this section limits legally protected chargeback, refund or consumer complaint rights.

 

14. RESPECTFUL COMMUNICATION

Maison Violette is committed to providing professional, respectful and thoughtful customer service.

We expect communication with our team to remain respectful.

Threats, harassment, discriminatory abuse or repeated intimidating behaviour towards our staff will not be tolerated.

Where such behaviour occurs, Maison Violette may limit non-essential direct communication, require further correspondence to be conducted in writing or decline future discretionary orders, where lawful.

Any existing contractual obligations and applicable consumer rights will continue to be respected.

 

15. WEBSITE INFORMATION & INTELLECTUAL PROPERTY

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information published on our website are accurate.

We reserve the right to correct typographical errors, update product information and amend website content.

Any changes affecting an already confirmed order will be handled in accordance with the agreement and applicable law.

All original photographs, floral designs, editorial content and other creative materials displayed on this website remain the intellectual property of Maison Violette or their respective rights holders.

Unauthorised commercial reproduction or use of protected content is prohibited without prior written permission.

 

16. PRIVACY & PERSONAL DATA

Maison Violette processes personal information in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

Personal information supplied during checkout may be used to process payments, fulfil orders, coordinate deliveries, communicate with customers and comply with legal obligations.

Recipient information provided for gift deliveries will be processed only for relevant lawful purposes.

Payment processing is handled through Stripe.

For further information about the collection, processing, storage and protection of personal information, please read our separate Privacy Policy [INSERT LINK].

 

17. FORCE MAJEURE & UNFORESEEN CIRCUMSTANCES

Maison Violette is not responsible for failures or delays to the extent that liability is excluded under applicable law due to extraordinary circumstances beyond our reasonable control.

Such circumstances may include severe weather, major transport disruptions, governmental restrictions, significant infrastructure failures or exceptional supply interruptions.

Should an unforeseen event affect our ability to fulfil an order, we will make reasonable efforts to inform the customer promptly and propose an appropriate solution.

Any refund, cancellation or compensation rights will be determined in accordance with applicable Swedish law.

 

18. APPLICABLE LAW & DISPUTE RESOLUTION

These Terms & Conditions are governed by Swedish law, without prejudice to mandatory consumer protection rules that may apply.

If you have a concern regarding a product, payment or delivery, please contact info@maisonviolette.se so that we can review the matter and seek a reasonable resolution.

If a consumer dispute cannot be resolved directly, eligible customers may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).

Website: www.arn.se

Customers may also seek assistance from the Swedish Consumer Agency (Konsumentverket) or pursue their rights through the competent courts.

 

19. UPDATES TO THESE TERMS

Maison Violette may update these Terms & Conditions to reflect changes in our business practices, products or applicable legislation.

The version applicable to an order will normally be the version in force when the purchase agreement is concluded.

Changes will not retroactively remove rights arising under an existing agreement.

MAISON VIOLETTE
Independent Floral Design Studio
Stockholm, Sweden

www.maisonviolette.se
info@maisonviolette.se